Shipping policy
📦 Shipping Policy
1. Order Processing
All orders are processed within 1 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been dispatched.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- UK Standard Shipping: 3–7 business days (Stickers/decals may take longer to arrive, as Royal Mail prioritises parcels over standard letter post.)
- UK Express Shipping: 1–3 business days
Please note that delivery times are estimates and may vary due to external factors.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available).
4. Delays
We are not responsible for delays caused by:
- Courier issues
- Customs clearance (for international orders)
- Incorrect shipping information provided by the customer
5. Incorrect Address
If you provide an incorrect shipping address:
- Please contact us immediately
- We cannot guarantee changes once the order has been dispatched
6. Lost or Stolen Packages
We are not liable for lost or stolen packages marked as delivered.
If your package is missing, please contact the courier service directly.
7. Damaged Items in Transit
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage and packaging
We will assist with a replacement or refund where applicable.
9. Contact Us
If you have any questions about shipping, please contact us at:
kamboochalimited@gmail.com